R4 card store

IMPORTANT INFORMATION

R4i-r4card.co.uk sells products internationally, it is your responsibility to ensure that the products you purchase are legal and allowed in your country. Should the products you purchase be confiscated by the customs in your country, we will refuse to refund or reship your order. By placing an order on r4i-r4card.co.uk you must agree with our policies and state that you are aware of the regulations in your country.

Q: How long will my order be processed?
A: Usually, we will ship out your order in 24-48hours.

Q: Payment Methods?
A: We accept Credit Card, PayPal and Western Union.

Q: Is your site secure? Will you secure my personal information?
A: Yes. Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically.

Q: How can I track my order?
If you choose Royal Mail or Hong Kong Registered Air Mail (with a tracking #) for your order, the order will be taken 3 to 6 business days to UK by Royal Mail and in some cases even more. You will get your order tracking numbers within 24 hours after shippment. When tracking Royal Mail or Hong Kong Registered Air Mail (with a tracking #), please allow up to 4 working days for details to appear in the system. If the details of your package are not available in a few days, please be patient and try again later. You can only track when the goods was left from the point of origin.

If you choose DHL/FedEx/UPS/EMS, You will get your order tracking numbers within 24 hours after order shipping. And tracking numbers may be trackable within 48hours. You can track your items at any time.

Should your item be taking even longer than expected, please contact us.

Q: What should I do if my order was broken when I received?
A: Please see the Warranty & Returns policy.

Q: Who pays for customs taxes and duties?
A: We offer customers free shipping service worldwide for all the items (If your order amount equals to, or greater than ￡20.00). About the custom tax, we usually mark our item as a gift on the Shipping Waybill. So the custom tax is waived off. (Conditions apply - depending on your country rules); Please note that if it occurs, customs duties were charged to the recipient, and cannot be refunded by r4i-r4card.co.uk even in case the articles should be returned.

Q: Where do you delivery to?
A: We can ship to worldwide.